SEMOpx Intraday: Recent M7 Outages
Affected Period
Status
Closed
Category
SEMOpx
Run type
Created
20/09/2019 13:15
Last Updated
20/09/2019 13:19
Dear SEMOpx Members,
In the past seven
days there have been disruptions to the service we provide on the M7 system.
Firstly, SEMOpx would like to apologise for the inconvenience. We would like to
assure our members that we take all unplanned outages very seriously and have
been working hard to ensure stability in our markets.
SEMOpx has been
working in close contact with our service provider and would like to inform you that with the
M7 6.7 release on Tuesday 10 September 2019, significant architectural changes were also made as part
of our continued efforts to ensure increased reliability and performance. While
we worked to stabilise this new infrastructure, we experienced periods of
unplanned market disruption on Wednesday, 11 September 2019. Few members may
have also experienced some changes in behaviour with their user session
connectivity or message distribution. These behaviours have now been carefully
addressed per your direct input.
While the issues
encountered following the M7 6.7 upgrade were stabilised shortly after the
release, disruption to the market was further exacerbated during the weekend
due to widespread networking issues encountered as a side effect of planned,
unrelated maintenance activities within the service providers data-centre. SEMOpx
will in future inform you of any upcoming maintenance, irrespective of
whether or not an impact is expected to the trading system.
Further to the
aforementioned issues we are continuing the work to improve the robustness of
the system and additional enhancements will be installed into production during
the next monthly scheduled maintenance.
We apologise again
for the recent issues, and we assure you that the performance, reliability and
availability of M7 are priorities for us and our service provider.
Please do not
hesitate to contact us should you require any further information.
Regards,
SEMOpx Team